| Employees get rewarded for good customer relationship handling | Value customer relations | Total | |
| Much | Too much | ||
| Rarely | 1 | 1 | |
| Some of the time | 1 | 3 | 4 |
| Most of the time | 2 | 3 | 5 |
| Always | 1 | 12 | 13 |
| Total | 5 | 18 | 23 |